Privacy Policy

This Privacy Policy explains how VISAVIA collects, uses and protects personal information submitted through our website and communication channels.

Important: By contacting VISAVIA or submitting information through our website, you agree that we may process your information for the purpose of responding to your request and providing administrative documentation support.

1. Who We Are

VISAVIA provides administrative and documentation support for Serbia work-related visa, residence and permit procedures.

For privacy-related questions, you can contact us at:

Email: contact@visavia.net

2. Information We Collect

We may collect personal information that you voluntarily provide through our website forms, email, WhatsApp or other communication channels.

This may include:

  • Full name
  • Email address
  • Phone number or WhatsApp number
  • Country of residence or nationality
  • Information about your employment, experience or candidate profile
  • Information about your agency or employer organization
  • Messages, requests and communication history
  • Documents you choose to send to us for review or coordination

3. How We Use Your Information

We use the information you provide to:

  • Respond to your inquiry
  • Review your document readiness
  • Provide administrative documentation support
  • Coordinate communication between candidates, agency partners and employers
  • Prepare document checklists and file organization notes
  • Send updates related to your request or service
  • Keep internal records of communication and service delivery
  • Comply with applicable administrative, accounting or legal obligations

4. Documents and Sensitive Information

Depending on the service requested, you may choose to send documents such as a passport copy, CV, employment information, certificates or other documents needed for administrative review.

Please do not send documents unless they are requested or relevant to the service. VISAVIA only uses submitted documents for the purpose of administrative review, document coordination and service delivery.

5. Sharing of Information

VISAVIA may share relevant information only when necessary for the requested administrative support or coordination process.

This may include sharing information with:

  • The candidate involved in the process
  • An overseas agency partner involved in the process
  • A Serbian employer involved in the process
  • Service providers that help us operate our website, email, forms, accounting or communication tools
  • Authorities or professional advisers if required by applicable rules or legitimate business needs

We do not sell your personal information.

6. Communication Channels

VISAVIA may communicate with you by email, website form, WhatsApp or other communication tools that you choose to use.

Please note that communication platforms may have their own privacy policies and data processing practices.

7. Data Storage and Security

We take reasonable steps to protect personal information from unauthorized access, misuse, loss or disclosure.

However, no method of online communication or electronic storage is completely secure. You should avoid sending unnecessary sensitive information unless it is required for the service.

8. Data Retention

We keep personal information only for as long as necessary for the purpose for which it was collected, including service delivery, communication, accounting, record-keeping and legitimate business needs.

If your case does not continue, we may still keep limited communication records for internal, administrative or legal reasons.

9. Your Rights

Depending on applicable law, you may have the right to request access to your personal information, correction of inaccurate information, deletion of certain information or limitation of processing.

To make a privacy-related request, contact us at:

Email: contact@visavia.net

10. Cookies and Website Analytics

Our website may use basic cookies or analytics tools to understand website performance, visitor behavior and technical functionality.

If we later add advertising pixels, advanced analytics or marketing tracking tools, this Privacy Policy may be updated accordingly.

11. Third-Party Links

Our website may contain links to third-party websites, platforms or services. VISAVIA is not responsible for the privacy practices, content or security of third-party websites.

12. International Communication

VISAVIA may communicate with candidates, agencies and employers from different countries. By submitting information to us, you understand that your information may be processed for cross-border communication and administrative coordination related to your request.

13. Updates to This Privacy Policy

VISAVIA may update this Privacy Policy from time to time. The updated version will be published on this page with a new “Last updated” date.

14. Contact

For questions about this Privacy Policy or how your information is handled, contact:

Email: contact@visavia.net

Last updated: May 2026

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