Terms of Service

1. About VISAVIA Services

VISAVIA provides administrative document support, document readiness review, file preparation, candidate file organization, case coordination and communication support for Serbia work-related visa, Visa D, residence and permit procedures.

VISAVIA may work with candidates, approved agency partners, foreign paying agencies and Serbian employers depending on the service requested and the agreed cooperation model.

2. Acceptance of Terms

By contacting VISAVIA, submitting information, sending documents, requesting a service, using a partner portal, making a payment or using our website, you agree to these Terms of Service.

If you do not agree with these terms, you should not use VISAVIA services.

3. Administrative Support Only

VISAVIA provides administrative and documentation support only. Our services may include:

• Initial document readiness assessment
• Document checklist preparation
• Candidate file review
• File organization and administrative preparation
• Communication coordination between candidates, agencies and employers
• Partner portal or agency workflow support, where approved
• Post-approval administrative coordination, if agreed separately

4. What VISAVIA Does Not Provide

VISAVIA does not provide:

• Legal advice, legal opinions or legal representation
• Government decision-making services
• Visa, residence or work permit approval guarantees
• Guaranteed employment, job offers or employer acceptance
• Employment mediation or recruitment services
• Employment contracts on behalf of employers
• Worker leasing, temporary employment, staffing or candidate placement services
• Embassy, consular, ministry or government services

5. Client Responsibilities

Clients are responsible for providing complete, accurate, current and truthful information and documents.

VISAVIA is not responsible for problems, delays, refusals, rejections, additional document requests or losses caused by false, incomplete, outdated, unclear, inconsistent or misleading information provided by the client, candidate, agency partner, foreign paying agency, employer or any other party involved in the case.

6. Candidate Responsibilities

Candidates are responsible for providing truthful personal information, valid documents and accurate employment, education and experience details.

Candidates are also responsible for understanding that VISAVIA does not guarantee a job, employer acceptance, visa approval, residence approval, work permit approval or entry into Serbia.

7. Agency Partner Responsibilities

Agency partners are responsible for providing accurate candidate information, clear candidate communication and any documents needed for the agreed administrative process.

Agency partners are responsible for their own compliance with laws, licences, recruitment rules, candidate communication rules, data protection obligations and payment rules in the countries where they operate.

Agency partners remain fully responsible for their own relationship with candidates, including any fees charged to candidates, promises made to candidates, recruitment activities and local legal obligations.

8. Partner Portals and Subdomains

VISAVIA may provide approved partners with a dedicated partner portal, subdomain or structured workflow for submitting and managing candidate cases.

Partner portals are intended only for approved agency-related cases. Individual candidates cannot purchase VISAVIA services through partner portals unless VISAVIA separately approves a direct candidate service channel.

Partner portal pricing is provided after agency approval and depends on the agreed B2B cooperation model.

9. Foreign Paying Agencies

In some cases, a foreign agency may be the paying client for one or more candidate cases. The foreign paying agency is responsible for providing accurate company details, invoice information, payment references and any requested verification documents.

Candidates referenced in agency cases are treated as case subjects for administrative coordination purposes and are not automatically direct buyers of VISAVIA services.

10. Employer Responsibilities

Serbian employers are responsible for employment decisions, candidate selection, job offers, employment contracts, salaries, working hours, accommodation conditions, workplace conditions and employer-side documents required by the relevant procedure.

VISAVIA does not employ candidates and does not become a party to the employment relationship between the employer and the candidate.

11. Fees and Payment

VISAVIA service fees depend on the selected service, case type, client type, country, document complexity, candidate volume, payment method and level of coordination required.

Fees are communicated before paid work begins. Unless agreed otherwise in writing, payment is required before the start of the paid service.

Available payment methods may vary depending on client type, country, verification status, transaction value, payment history, case stage and compliance review.

VISAVIA may approve, restrict, delay or reject a payment method if additional verification is required or if a payment appears inconsistent with the invoice, client identity, agency verification, banking rules, anti-money laundering requirements, sanctions rules or local regulatory restrictions.

Alternative payment methods, including digital asset-based settlement, may be available only to verified B2B agency partners after prior approval.

12. Third-Party Costs

Unless clearly stated in writing, VISAVIA fees do not include government fees, embassy fees, consular fees, translation costs, notary costs, courier costs, insurance, medical checks, travel costs, accommodation, bank fees, payment processor fees or other third-party costs.

13. No Guarantee of Outcome

VISAVIA does not guarantee that any application, request, candidate file, employer file or document package will be accepted, approved or processed within a specific timeframe.

All government decisions are made by the competent authorities. Employment decisions are made by the relevant employer and candidate.

14. Processing Times

Any timelines mentioned by VISAVIA are estimates only. Actual timelines may depend on document readiness, candidate country, employer documents, agency response time, appointment availability, payment confirmation, government processing times and other factors outside VISAVIA’s control.

15. Refusal or Discontinuation of Service

VISAVIA may refuse, suspend or discontinue service if we believe that a case involves false information, suspected fraud, incomplete documents, abusive communication, unrealistic expectations, non-payment, payment risk, compliance risk or activity that may violate applicable rules or professional standards.

16. Limitation of Liability

To the maximum extent permitted by applicable law, VISAVIA is not responsible for indirect losses, lost income, travel costs, accommodation costs, missed employment opportunities, rejected applications, delayed decisions or decisions made by government authorities, employers, candidates, agencies, banks, payment providers or third parties.

17. Website and Information Accuracy

Information on the VISAVIA website is provided for general informational and administrative purposes. Requirements, procedures and processing practices may change. Clients should verify official requirements with competent authorities where necessary.

18. Changes to Services or Terms

VISAVIA may update service descriptions, pricing, processes, payment methods and these Terms of Service from time to time. The updated version will be published on this page.

19. Contact

For questions about these Terms of Service, contact us at:

Email: info@visavia.net

Last updated: June 2026