Refund Policy

1. General Refund Principle

VISAVIA service fees cover administrative work, document review, file preparation, communication, case organization and coordination. Once VISAVIA has started work on a paid service, the fee is generally non-refundable because time, review and administrative resources have already been used.

Refunds are reviewed case by case and depend on the service purchased, work already performed, payment method, third-party fees and the reason for the request.

2. Free Assessment

The initial document readiness assessment is free. Since no payment is required for this step, no refund applies.

3. Document Review & Preparation

Fees paid for document review, checklist preparation, document file organization or document readiness notes are non-refundable once VISAVIA has started reviewing documents or preparing the file.

If a client pays but cancels before any work has started, VISAVIA may approve a refund, minus any payment processing, bank, currency conversion, settlement or administrative fees that may apply.

4. Application / Agency / Case Coordination Support

Fees paid for application file preparation, agency support, candidate case coordination, partner workflow support, document coordination or Serbia-side administrative guidance are non-refundable once the service has started.

This includes cases where the client, candidate, agency partner, foreign paying agency or employer later changes their mind, stops responding, does not provide required documents, chooses another provider, delays the process or decides not to continue.

5. Partner Portal and B2B Agency Cases

For approved agency partners, foreign paying agencies, partner portal cases or subdomain-based case submissions, fees are generally non-refundable once a candidate case has been opened, reviewed, processed, organized or coordinated by VISAVIA.

Candidates submitted through an agency or partner portal are treated as case subjects for administrative coordination purposes. Refund requests must be submitted by the paying client, unless VISAVIA agrees otherwise in writing.

6. Post-Approval Administrative Support

If post-approval administrative support is agreed separately, the refund conditions depend on the agreed scope of work and whether the service has started.

Any post-approval support fee is not a visa approval fee, success fee, government fee, employment placement fee or recruitment fee. It covers administrative coordination and support after approval, if applicable.

7. No Refund for Government, Employer or Third-Party Decisions

VISAVIA does not issue visas, residence approvals, work permits, employer decisions or government decisions. Therefore, VISAVIA does not provide refunds because of:

• Visa refusal, rejection or delay
• Residence or work permit refusal, rejection or delay
• Government, ministry, embassy or consular delay
• Appointment unavailability or processing delays
• Employer withdrawal or change of decision
• Candidate withdrawal or change of decision
• Agency partner withdrawal, delay or non-cooperation
• Missing, false, expired, inconsistent or incomplete documents provided by the client or any third party
• Client refusal to provide additional documents or verification requested during the process

8. Third-Party Costs Are Non-Refundable

Government fees, embassy fees, consular fees, translation costs, notary costs, courier costs, insurance, medical checks, travel costs, accommodation, bank charges, payment processor fees, card fees, currency conversion costs, settlement fees and other third-party costs are not controlled by VISAVIA and are generally non-refundable.

9. Payment Method and Compliance Review

Available payment methods may vary depending on client type, country, verification status, transaction value, payment history, case stage and compliance review.

VISAVIA may refuse, delay, reverse or request additional verification for a payment if the payment appears inconsistent with the invoice, client identity, agency verification, banking rules, anti-money laundering requirements, sanctions rules or local regulatory restrictions.

If a payment is rejected, reversed or refunded due to compliance, banking or payment provider requirements, VISAVIA may deduct any processing, settlement, conversion, banking or administrative costs that apply.

10. Refund Requests

To request a refund, contact VISAVIA by email and include:

• Your full name or company name
• Email address used for the service
• Invoice number, receipt number or payment reference, if available
• Service purchased
• Date of payment
• Reason for the refund request

11. Review Time

VISAVIA will review refund requests within a reasonable time. If a refund is approved, the refund method and timing may depend on the original payment method, bank processing times, card network rules, payment provider rules, settlement status and compliance review.

12. Abuse, False Information or Fraud

VISAVIA may refuse a refund if the client, candidate, agency partner, foreign paying agency, employer or any other party involved in the case provided false information, misleading documents, suspected fraudulent documents, abusive communication, unrealistic claims, payment risk or failed to cooperate after the service started.

13. Chargebacks and Payment Disputes

If a client opens a chargeback or payment dispute after VISAVIA has already provided administrative work, document review, file preparation, case coordination or other service support, VISAVIA may provide records of communication, invoice details, service delivery, document review notes, case activity and work performed to the payment provider, bank, card network or relevant professional adviser.

14. Changes to This Refund Policy

VISAVIA may update this Refund Policy from time to time. The updated version will be published on this page with a new “Last updated” date.

15. Contact

For questions about this Refund Policy, contact us at:

Email: info@visavia.net

Last updated: June 2026