Refund Policy
This policy explains when refunds may or may not be available for VISAVIA administrative document support services.
1. General Refund Principle
VISAVIA service fees cover administrative work, document review, file preparation, communication and coordination. Once work has started, fees may become non-refundable because time, review and administrative resources have already been used.
Refunds are reviewed case by case and depend on the service purchased, work already performed and the reason for the request.
2. Free Assessment
The initial document or eligibility assessment is free. Since no payment is required for this step, no refund applies.
3. Document Review & Preparation
Fees paid for document review, checklist preparation or document file organization are generally non-refundable once VISAVIA has started reviewing documents or preparing the file.
If a client pays but cancels before any work has started, VISAVIA may approve a refund, minus any payment processing, bank or administrative fees that may apply.
4. Application File Preparation
Fees paid for application file preparation, document coordination or Serbia-side administrative guidance are non-refundable once the service has started.
This includes cases where the client later changes their mind, stops responding, does not provide required documents, chooses another provider or decides not to continue with the process.
5. Post-Approval Administrative Support
If post-approval administrative support is agreed separately, the refund conditions will depend on the agreed scope of work and whether the service has started.
Any post-approval support fee is not a visa approval fee, success fee, government fee or employment placement fee. It covers administrative coordination and support after approval, if applicable.
6. No Refund for Government or Third-Party Decisions
VISAVIA does not issue visas, residence approvals, work permits or government decisions. Therefore, VISAVIA does not provide refunds because of:
- Visa refusal or rejection
- Residence or permit refusal
- Government delay
- Embassy or consular delay
- Employer withdrawal or change of decision
- Candidate withdrawal or change of decision
- Missing, false or incomplete documents provided by the client or third party
7. Third-Party Costs Are Non-Refundable
Government fees, embassy fees, consular fees, translation costs, notary costs, courier costs, insurance, medical checks, travel costs, bank charges, payment processor fees and other third-party costs are not controlled by VISAVIA and are generally non-refundable.
8. Refund Requests
To request a refund, contact VISAVIA by email and include:
- Your full name
- Email address used for the service
- Service purchased
- Date of payment
- Reason for the refund request
9. Review Time
VISAVIA will review refund requests within a reasonable time. If a refund is approved, the refund method and timing may depend on the original payment method, bank processing times and payment provider rules.
10. Abuse, False Information or Fraud
VISAVIA may refuse a refund if the client provided false information, misleading documents, abusive communication, suspected fraudulent documents or failed to cooperate after the service started.
11. Chargebacks and Payment Disputes
If a client opens a chargeback or payment dispute after VISAVIA has already provided administrative work or document support, VISAVIA may provide records of communication, service delivery and work performed to the payment provider or bank.
12. Changes to This Refund Policy
VISAVIA may update this Refund Policy from time to time. The updated version will be published on this page with a new “Last updated” date.
13. Contact
For questions about this Refund Policy, contact us at:
Email: info@visavia.net
Last updated: May 2026