Privacy Policy

1. Who We Are

VISAVIA provides administrative and documentation support for Serbia work-related visa, Visa D, residence and permit procedures.

For privacy-related questions, you can contact us at:

Email: info@visavia.net

2. Information We Collect

We may collect personal information that you voluntarily provide through our website, email, WhatsApp, forms, documents or other communication channels.

This may include:

• Full name
• Email address
• Phone number or WhatsApp number
• Country of residence, nationality or country of origin
• Date and place of birth, if relevant to document preparation
• Passport details and passport copies, if submitted for review
• CV, education documents, diplomas, certificates or work experience documents
• Employment history, job sector, experience level and candidate profile information
• Information about an agency, employer or company involved in the case
• Agency registration, licence or company verification details, if applicable
• Payment, invoice, receipt, transaction reference or settlement information, where required
• Messages, requests, communication history and case notes
• Documents you choose to send to us for administrative review, coordination or file preparation

3. How We Use Your Information

We use the information you provide to:

• Respond to your inquiry
• Review document readiness
• Provide administrative documentation support
• Prepare document checklists and file organization notes
• Coordinate communication between candidates, agency partners, foreign paying agencies and Serbian employers
• Create and manage internal case references, invoice references and service records
• Send updates related to your request, case or service
• Maintain internal records of communication and service delivery
• Process payment-related documentation, invoice records and accounting evidence
• Review agency verification, payment method eligibility and compliance-related information
• Comply with applicable administrative, accounting, tax, legal or regulatory obligations

4. Documents and Sensitive Information

Depending on the service requested, you may choose to send documents such as passport copies, CVs, diplomas, employment documents, certificates, photos or other documents needed for administrative review.

Please do not send documents unless they are requested or relevant to the service. VISAVIA only uses submitted documents for administrative review, document coordination, case file preparation and service delivery.

You should avoid sending unnecessary sensitive information. If a document contains information that is not needed for the service, you may redact it before sending, unless the full document is required for administrative review.

5. Agency Partners, Foreign Paying Agencies and Partner Portals

If a case is submitted through an agency partner, partner portal or foreign paying agency, VISAVIA may process information about the agency, candidate, employer and case reference for administrative coordination purposes.

Agency partners and foreign paying agencies are responsible for ensuring that they have the necessary authority, consent or lawful basis to share candidate information and documents with VISAVIA.

Individual candidates referenced in agency cases are treated as case subjects for administrative coordination purposes and are not automatically direct buyers of VISAVIA services.

6. Sharing of Information

VISAVIA may share relevant information only when necessary for the requested administrative support, coordination process, payment documentation, accounting records or compliance review.

This may include sharing relevant information with:

• The candidate involved in the process
• An approved agency partner involved in the process
• A foreign paying agency involved in the case
• A Serbian employer involved in the process
• Service providers that help us operate our website, email, forms, document storage, accounting or communication tools
• Payment processors, banks, accounting platforms or payment service providers where necessary for invoicing, settlement or payment verification
• Professional advisers, accountants, legal advisers or authorities if required by applicable rules or legitimate business needs

We do not sell your personal information.

7. Communication Channels

VISAVIA may communicate with you by email, website form, WhatsApp or other communication tools that you choose to use.

Please note that communication platforms may have their own privacy policies, data processing practices and security standards. You should avoid sending unnecessary sensitive documents through unsecured channels.

8. Data Storage and Security

We take reasonable technical and organizational steps to protect personal information from unauthorized access, misuse, loss, alteration or disclosure.

Documents and case information may be stored in secure digital folders, email systems, business software, accounting systems or other tools used for service delivery and record keeping.

However, no method of online communication or electronic storage is completely secure. You should avoid sending unnecessary sensitive information unless it is required for the service.

9. Data Retention

We keep personal information only for as long as necessary for the purpose for which it was collected, including service delivery, communication, accounting, tax, record-keeping, compliance and legitimate business needs.

If your case does not continue, we may still keep limited communication records, payment records or case notes for internal, administrative, accounting or legal reasons.

Documents that are no longer needed may be deleted, archived or restricted depending on the status of the case and applicable record-keeping requirements.

10. Payment, Accounting and Compliance Records

If you make a payment or are connected to a paid agency case, VISAVIA may retain invoice details, fiscal receipt details, payment references, transaction records, bank settlement evidence, accounting records and related communication.

Payment methods may vary depending on client type, country, verification status, transaction value, case stage and compliance review. Additional verification documents may be requested before approving certain payment methods.

11. Your Rights

Depending on applicable law, you may have the right to request access to your personal information, correction of inaccurate information, deletion of certain information, limitation of processing or information about how your data is used.

Some information may need to be retained where required for accounting, tax, legal, compliance, dispute prevention or legitimate business purposes.

To make a privacy-related request, contact us at:

Email: info@visavia.net

12. Cookies and Website Analytics

Our website may use basic cookies or analytics tools to understand website performance, visitor behavior and technical functionality.

If we later add advertising pixels, advanced analytics, retargeting tools or marketing tracking tools, this Privacy Policy may be updated accordingly and a cookie notice may be added where required.

13. Third-Party Links

Our website may contain links to third-party websites, platforms or services. VISAVIA is not responsible for the privacy practices, content or security of third-party websites.

14. International Communication and Cross-Border Processing

VISAVIA may communicate with candidates, agencies, employers, service providers and other parties from different countries. By submitting information to us, you understand that your information may be processed for cross-border communication and administrative coordination related to your request.

Where agency partners or foreign paying agencies submit candidate information, they are responsible for ensuring that such information may lawfully be shared with VISAVIA for the relevant administrative purpose.

15. Updates to This Privacy Policy

VISAVIA may update this Privacy Policy from time to time. The updated version will be published on this page with a new “Last updated” date.

16. Contact

For questions about this Privacy Policy or how your information is handled, contact:

Email: info@visavia.net

Last updated: June 2026